PRIVACY POLICY | DATA COLLECTION CLAUSES
Last updated: April 2026. These clauses form part of the Squadera Privacy Policy at squadera.io/privacy-policy.
1. Who We Are
Squadera is a trading name of Squadera Partners Ltd (ABN: 24 288 057 808), a company registered in New South Wales, Australia. We provide operational intelligence, enterprise workflow automation, and data analytics services to multi-site businesses.
Contact: info@squadera.io | squadera.io | Sydney, NSW, Australia
2. What Personal Information We Collect
2.1 Contact & Live Demo Request Forms
When you submit an enquiry or request an operational walkthrough via our Contact or Live Demo pages, we collect:
| Data Collected | Purpose & Lawful Basis |
|---|---|
| First Name, Last Name | To address you correctly in our communication and demonstration. |
| Company / Group Name | To understand your business context and multi-site operational structure. |
| Your Role | To direct your enquiry to the right technical or operations lead. |
| Work Email Address | To respond to your enquiry and coordinate your walkthrough. Lawful basis: consent (you voluntarily submit the form). |
| Phone Number (optional) | If provided, used only to coordinate your demo walkthrough at your request. |
| Operational Systems & Interest (optional) | To understand the systems you run (e.g. PMS, POS, ERP) and prepare a relevant live demo environment tailored to your focus areas. |
2.2 Insights / Blog Email Subscription
If you subscribe to receive Squadera Insights, we collect your first name and email address. This is used solely to send you articles and updates from Squadera. You may unsubscribe at any time using the link in any email we send. Lawful basis: consent.
2.3 Automatically Collected Data
When you visit squadera.io, we may automatically collect:
- IP address and approximate geographic location
- Browser type and version
- Pages visited and time spent on each page
- Referring URL
This data is collected via Google Analytics 4 and is used solely for website performance analysis. It is not linked to your personal identity unless you have submitted a form. You can opt out of Google Analytics tracking via the Google Analytics Opt-out Browser Add-on.
3. How We Use Your Information
We use the personal information we collect for the following purposes only:
- To respond to enquiries and schedule guided walkthroughs requested via our Contact or Live Demo forms
- To prepare relevant system mapping details for your demonstration
- To send Insights articles to subscribers who have opted in
- To notify info@squadera.io of new form submissions for internal follow-up
- To analyse aggregate, anonymised trends across website performance
- To comply with our legal and regulatory obligations
We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.
4. How Long We Retain Your Data
| Data Category | Retention Period |
|---|---|
| Contact & demo submissions | Retained for 12 months from submission date, or until the enquiry or walkthrough engagement is resolved, whichever is later. |
| Email subscriber data | Retained until you unsubscribe. Deleted within 30 days of unsubscribe request. |
| Analytics data (GA4) | Retained for 14 months per Google Analytics default settings. |
5. Who We Share Your Information With
We do not sell, rent, or trade your personal information. We may share it with:
- Email service providers: solely to deliver transactional emails (contact confirmations, walkthrough scheduling details, insights newsletter). These providers are contractually bound to process data only on our instructions.
- Google LLC: via Google Analytics 4, for website analytics. Data is processed under Google's standard terms with IP anonymisation enabled.
- Website hosting infrastructure: your form submission data is stored on secure servers located in AWS Sydney (ap-southeast-2), Australia. They do not access or use this data independently.
- Professional advisors: such as legal or accounting advisors, where required and under strict confidentiality obligations.
We do not share your data with marketing agencies, advertisers, or third-party data brokers.
6. Where Your Data Is Stored
Our website and databases are hosted on enterprise cloud infrastructure located in AWS Sydney (ap-southeast-2), Australia. Form submission data is stored in isolated relational databases on these servers. If any data is processed outside Australia, we ensure appropriate safeguards are in place consistent with the Australian Privacy Principles.
7. Your Rights Under the Australian Privacy Act
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate, out-of-date, or incomplete information
- Request deletion of your personal information (subject to our statutory legal obligations)
- Withdraw consent at any time (this will not affect the lawfulness of processing before withdrawal)
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you believe we have mishandled your information
To exercise any of these rights, contact us at info@squadera.io. We will respond within 30 days.
8. Cookies
Squadera uses essential cookies to operate the website (such as theme preferences) and analytical cookies (Google Analytics 4) to understand how visitors use our site. No third-party advertising or cross-site tracking cookies are used. You can control cookie preferences via your browser settings.
9. Contact & Complaints
If you have any questions about this Privacy Policy or wish to make a complaint, contact us at:
Squadera (Squadera Partners Ltd)
Email: info@squadera.io
Location: Sydney, NSW, Australia
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner: oaic.gov.au | 1300 363 992.
TERMS OF SERVICE USER DATA CLAUSE
User Submissions and Data
By submitting information through any form on this website—including the Contact form, the Live Demo booking form, or the Insights subscription—you consent to Squadera collecting, storing, and using that information in accordance with our Privacy Policy at squadera.io/privacy-policy.
You warrant that:
- The information you provide is accurate and not misleading
- You are authorised to provide any company or business information you submit
- You are 18 years of age or older
Squadera will use your submission data only for the purposes described in our Privacy Policy. We will not use your contact details for unsolicited marketing without your explicit consent. You may request deletion of your data at any time by contacting info@squadera.io.